InnoVISION Multimedia Limited ("INNO3D") is committed to ensuring that your privacy is protected. This Privacy Policy explains how we may use that personal information, with whom we may share it and how you may exercise your rights regarding our processing of that information. The Privacy Policy also describes the measures we take to safeguard the personal information we obtain and how you can contact us about our privacy practices. This Privacy Policy sets out the information requested from you when you access, INNO3D Weibo fans page or other INNO3D social media platforms.

How is customer information obtained by INNO3D?

  • Personal contact information

    INNO3D receive and store information you give us. Most of the information you give us is collected when you buy products on-line, send an email, participate in a contest / activity, fill out a questionnaire/survey/ support form, meet at the exhibition, and via cookies on our website and social media platform. We may obtain the types of personal information as below:

    ▪     Contact information (such as name email address, telephone number, postal or other physical address) for you or for others (e.g., principals in your business or billing contacts);
    ▪     Information used to create your online account (such as username and password);
    ▪     Biographical and demographic information (such as gender, job title/position and occupation);
    ▪     Business profile and practices information used to evaluate you as a partner;
    ▪     Photographs;
    ▪     Billing and financial information (such as name, billing address, payment card details and bank account information and purchase history);
    ▪     Information you submit in connection with a career opportunity at INNO3D, such as contact details, information in your résumé (including work history, education and language skills) and details about your current employment;
    ▪     Location data (such as data derived from your IP address, country and zip code);
    ▪     The precise geolocation of your mobile device;
    ▪     Clickstream data and other information about your online activities (such as information about your devices, browsing actions and usage patterns), including across the Online Channels and third-party websites, that we obtain through the use of cookies, web beacons and similar technologies.
    ▪     Personal information contained in forums, blogs, and testimonials you provide or that we obtain from Publicly available sources (such as social media channels);
    ▪     Information related to participation in classroom or online training, including programs completed and certifications achieved;
    ▪     Information necessary to provide support or other paid consulting services (such as contact details, chat services, support details, and event history);
    ▪     Personal information contained in content you submit to us (such as through our “Contact” feature or Other in-product or in-service messaging); and
    ▪     Other personal information we obtain through our Offerings.
  • Technical information

    You may also submit technical information to INNO3D such as designs, ideas or data, that you transmit to or post on any of our Sites (the "Submission") for purposes not limited to contest and activity participation. The Submission is considered and treated by INNO3D as nonconfidential and nonproprietary. By providing the Submission, you grant INNO3D a nonexclusive, royalty-free, perpetual, irrevocable, sublicensable right to disseminate, display, use, modify, copy, adapt, and translate the Submission for any purpose whatsoever, whether commercial or noncommercial, throughout the world in any media. You also grant us the right to use the name you submit in connection with your Submission, if we choose. You represent and warrant in making the Submission that you own or control all rights to the Submission, and that use of your Submission will not cause injury to any person or entity including INNO3D. You will indemnify INNO3D for all claims resulting from your Submission.

How is it used?

The information that you provide us is used to respond to your requests, notify you of products being shipped to you, customize your interactions with us, improve our offerings, provide materials or offers to you, allow you to participate in contests and activities, and communicate with you. It is your choice whether or not to provide us with certain information. However, you may be unable to take advantage of many of our offers and features if we do not receive your customer information.

Who does INNO3D share your personal information with?

Customer information is important for INNO3D to be able to offer products and services to you. We do not sell or otherwise disclose personal information about you except as described here or at the time of collection. INNO3D may share personal data in the following ways:
▪     if sharing your data is necessary to provide a product, service or information you have requested;
▪     as part of a joint sales promotion or to pass sales leads to INNO3D regional sales team or our business partners;
▪     to keep you up to date on the latest product announcements, software updates, special offers or other information we think you would like to hear from our business partners;
▪     within INNO3D for the purposes described in this Privacy Policy;
▪     for the purposes of validating employment, training completed or product certifications achieved;
▪     to connect employees with their company administrator(s);
▪     with our customers to report and help manage issues requiring support or as part of consulting services;
▪     with our customers and partners to inform them about their users’ use of our services (such as when a user has obtained credentials or completed a course);
▪     with service providers we have engaged to perform services on our behalf (such as payment processing, order fulfillment, customer support, customer relations management and data analytics). These service providers are contractually required to safeguard the information provided to them and are restricted from using or disclosing such information except as necessary to perform services on our behalf or to comply with legal requirements;
▪     with approved INNO3D partners, to offer and provide our products and services to you; and
▪     with our joint marketing and sales partners and other business partners who help us with our business operations or other aspects of our business and for the purposes described in this Privacy Policy.

We also may disclose personal information about you
▪     if we are required or permitted to do so by applicable law, regulation or legal process (such as a court order or subpoena),
▪     to law enforcement authorities or other government officials to comply with a legitimate legal request,
▪     when we believe disclosure is necessary to prevent physical harm or financial loss to INNO3D, its users or the public as required or permitted by law,
▪     to establish, exercise or defend our legal rights, and
▪     in connection with an investigation of suspected or actual fraud, illegal activity, security or technical issues.

In addition, we reserve the right to transfer to relevant third parties information we have about you in the event of a potential or actual sale or transfer of all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation) or other business transaction.

We also may share the information in other ways for which we provide specific notice at the time of collection and obtain your consent to the extent required by applicable law.

How can I manage the information INNO3D has about me?

You can always choose not to give INNO3D information. However, certain information is necessary in order for you to take advantage of purchasing products on-line, send an email, participate in a contest and activity, fill out a questionnaire/survey/ support form, participate in an on-line discussion, complete your Customer Profile, etc.

You can request access to the personal information we hold about you. In most cases this is free of charge. When you update your information, we may keep a copy of your earlier information for our records.

If you do not want to receive e-mail or other communications from us, please inform your choices to us by email or INNO3D social media platform. Please note that even if you choose not to receive electronic communications from us, our terms and conditions and policies, such as Website Usage, Privacy Policy, and Terms and Condition of Sale or Samples, will still govern your use of our Sites, including any products you purchase or samples you request. It is your responsibility to review our policies and terms and conditions for any changes. If you do not accept our terms and conditions and policies, please do not use our Sites or their offerings.

You can avoid certain "cookies" by indicating in your Customer Profile that you do not want us to remember you. Your browser may also have options to prevent acceptance of new “cookies.” There are also utilities available allowing you to visit our Sites anonymously. Unfortunately, certain features and offerings available through the Sites may not be available to anonymous users.

How does INNO3D protect personal information?

We maintain administrative, technical and physical safeguards, consistent with legal requirements where the personal information was obtained, designed to protect against unlawful or unauthorized destruction, loss, alteration, use or disclosure of, or access to, the personal information provided to us through the Channels.

Children’s personal information

The Online Channels are designed for a general audience and are not directed to children under the age of 13. We do not knowingly collect or solicit personal information from children under the age of 13 through the Online Channels. If we become aware that we have collected personal information from a child under the age of 13, we will promptly delete the information from our records. If you believe that a child under the age of 13 may have provided us with personal information, please contact us as specified in the How To Contact Us section of this Privacy Policy.

Changes to our privacy policy

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our information practices. We will indicate at the top of this Privacy Policy when it was most recently updated. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices.

How to contact us

If you have any questions or comments about this Privacy Policy or if you would like us to update information we have about you or your preferences, please contact us by email at or write to us at:

InnoVISION Multimedia Limited
Unit A & B, 21/F., Mai Wah Ind. Bldg.,
1-7 Wah Sing St., Kwai Chung, Hong Kong

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